Services
Appointments
Consultation is by appointment. Book online through our website or by calling reception. Urgent cases are seen on the day. Standard consultations are 15 minutes duration.
Please book a long appointment (30 minutes) if you would like an insurance or employment medical, full health check, review of complex or multiple health problems, or counseling for emotional difficulties. This practice encourages you to see your preferred GP. Home or Nursing Home visits by special arrangement.
If you require a vaccination, dressing, ear syringe, iron infusion, minor procedure or anything else that may require the assistance of one of our nursing staff please advise in the online booking system or receptionist when making your appointment.
Medical Services provided by the doctors working from this location
- Health and Wellness Checks
- Preventative Health Management
- Chronic Disease Management
- Paediatrics and Child Health
- Women’s Health, including Antenatal Care
- Skin Checks & Mole Removal
- Men’s Health
- Pathology service next door
- Pharmacy across the road
- Childhood, Seasonal and Travel Vaccinations
- Mental Health
- Driver’s Licence Medicals
- Iron Infusions
- GP Management Plans
- Enhanced Primary Care (EPC) for access to allied health
- Registered Nurses
- Psychologist
- Dietitian
Billing Arrangements
- Children 9 years and younger will be Bulk Billed (Medicare pays for the consultation).
- All other patients with a medicare card will pay a fee beyond the Medicare refund. The fee beyond the Medicare refund is called the gap. This varies according to the complexity of service or if a procedure is performed.
- The account is required to be settled at the time of consultation. Payment by EPTPOS or credit card is preferred.
- A fee may be charged for dressing materials and vaccines to cover costs.
- All third party accounts including workers compensation and motor vehicle accidents require payment on the day.
- A cancelation fee equal to our standard consultation fee may be charged if less than 4 hours notice is given to cancel your appointment.
Other Services
Repeat Prescriptions
A consultation with a doctor is required for all prescriptions.
Telephone Calls
Problems are best dealt with in a consultation. Phone consultations may be available, however medicare benefits may not be claimable, depending on current medicare rules. Please advise staff is the situation is urgent so the appropriate treatment can be arranged.
Referrals
You will need a referral from your GP prior to a visit to a specialist if you are to claim medicare benefits from the specialist. Please see your GP prior to seeing the specialist, as referrals are not legally able to be backdated.
Test Results
Please call the reception for your test results if your doctor has advised this is appropriate.
Medical Certificates
Off work Medical Certificates can be provided by the doctor if you are seen during your illness. Prior illnesses cannot be certified. Certificates cannot be backdated.
Interpreter Services
Interpreter services are available through the National Relay Service (NRS) or Translation and Interpreter Services (TIS). Our reception staff can offer further information.
Management Of Personal Health Information
Consistent with our commitment to quality care, this practice has developed a policy to protect patient privacy legislation. Queens Road Surgery does not encourage the use of email to send or receive patient confidential medical information. Email communication is not secure and privacy cannot be guaranteed. The preferred method of electronic communication is through a secure messaging system such as Healthlink. This practice encourages patients to advise their GP of cultural background.
Reminders
The doctors operate a reminder system for certain conditions. Please update your contact details regularly with the reception staff including your emergency contact. Please advise your doctor or our reception team if you wish to opt out of the reminder system.
Book Your Appointment Today
Please book a long appointment if you want an insurance or employment medical, full health check, review of complex or multiple health problems or counselling for emotional difficulties.